Privacy Policy
Last updated: June 2026
## 1. Introduction
Bespoke Protection Group is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make an enquiry, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable UK data protection laws.
## 2. Who We Are
Bespoke Protection Group is a UK-based security services business operated by a sole trader.
For the purposes of data protection law, Bespoke Protection Group is the data controller responsible for the personal information we collect and process.
You can contact us about this Privacy Policy or your personal data by emailing:
carl [at] bespokeprotectiongroup [dot] com
## 3. Information We Collect
We may collect and process the following personal information:
* Your name
* Email address
* Telephone number
* Company or organisation name, where applicable
* Details submitted through our enquiry form
* Information you provide when contacting us by email, telephone, or other means
* Information relating to your security requirements
* Website usage information, including cookie and analytics data where applicable
Depending on the nature of your enquiry or the services requested, you may choose to provide information that is more sensitive in nature. We will only use this information where necessary to respond to your enquiry, assess your requirements, provide our services, or comply with legal obligations.
## 4. How We Collect Your Information
We may collect your personal information when you:
* Complete an enquiry form on our website
* Contact us directly by email or telephone
* Request information about our services
* Engage us to provide security services
* Visit or interact with our website
## 5. How We Use Your Information
We use your personal information to:
* Respond to enquiries
* Discuss your security and protection requirements
* Provide quotations or service information
* Deliver agreed services
* Manage client relationships
* Maintain appropriate records
* Improve our website and services
* Protect our business, clients, personnel, and members of the public
* Comply with legal, regulatory, insurance, or professional obligations
## 6. Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for using your personal information.
We may rely on one or more of the following lawful bases:
*Consent** — where you have given clear permission for us to use your personal information for a specific purpose.
*Contract** — where processing is necessary to provide a quotation, respond to a service request, or deliver services to you.
*Legal obligation** — where we need to process information to comply with the law.
*Legitimate interests** — where processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.
Our legitimate interests may include responding to enquiries, managing client relationships, protecting our business, maintaining appropriate records, and ensuring the safety and security of our clients and personnel.
## 7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
* IT, website, email, and hosting providers
* Professional advisers, including accountants, insurers, or legal advisers
* Subcontractors or security personnel where required to deliver agreed services
* Regulatory, law enforcement, or public authorities where required by law
Where third parties process personal data on our behalf, we expect them to keep that information secure and use it only for the agreed purpose.
## 8. Data Security
We take appropriate steps to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information submitted online.
## 9. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected.
Enquiry information that does not lead to a client relationship will usually be retained for up to 12 months.
Client, service, financial, insurance, or legal records may be retained for longer where necessary to meet legal, tax, insurance, contractual, or regulatory obligations.
## 10. Your Data Protection Rights
Under UK data protection law, you have rights in relation to your personal information. These may include the right to:
* Be informed about how your data is used
* Access the personal data we hold about you
* Request correction of inaccurate or incomplete data
* Request erasure of your personal data in certain circumstances
* Request restriction of processing
* Object to processing
* Request data portability in certain circumstances
* Withdraw consent where processing is based on consent
To exercise your rights, please contact us at:
carl [at] bespokeprotectiongroup [dot] com
## 11. Cookies and Website Analytics
Our website may use cookies or similar technologies to help the website function, improve user experience, and understand how visitors use the site.
You can control or disable cookies through your browser settings.
If we use non-essential cookies, analytics tools, advertising pixels, or similar tracking technologies, we will provide further information through a Cookie Policy or cookie notice where required.
## 12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review the privacy policies of any third-party websites you visit.
## 13. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters.
Information Commissioner's Office
Website: ico.org.uk
Telephone: 0303 123 1113
## 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will apply from the date of publication.
## 15. Contact
For questions about this Privacy Policy or how we handle personal information, please contact:
Bespoke Protection Group
Email: carl [at] bespokeprotectiongroup [dot] com